Wednesday, February 2, 2011

Apple Technician: iPod Water Damage Policy Revised

If you spill water on your iPod or drop it in the toilet, you?re out of luck: Apple?s warranty doesn?t cover water damage. The rules about what counts as water damage may have gotten more lenient recently, however.

Apple?s iPods have a Liquid Contact Indicator inside the headphone port, and if water comes in contact with it, it turns red. Originally, Apple has refused to service a product if that indicator is red, but a support document (below) suggests there?s some leeway.

Leaked by an Apple-authorized service provider, the document suggests an iPod may be serviced even if that indicator has been activated, so long as there?s no corrosion present, meaning a technician must inspect it carefully and use his or her own judgment.

This is a welcome change, because that indicator could be set off by circumstances beyond your control like high humidity or other extreme temperatures. This policy wouldn?t have helped my poor drowned iPhone though.

It?s unclear whether the policy would apply to iPhones and iPads as well. Apple didn?t immediately respond to a request for comment.

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Photo: katharina/Flickr

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